email automation not working for team member

Jim Wagner_26752
Jim Wagner_26752 Member Posts: 1
edited April 24 in Workflow Automation #1

Hi - New PD user here.     

I  created my first automation whereby it triggers an email template to be be sent to a contact when a custom field value is changed to "Yay".     When I test it myself it works perfectly.

However, when our one other PD user (also an Admin) tests it, the automated email is sent, but the email message shows as the message being sent by me and not him.   (we are on our own synced email accounts)

We're on the Advanced Plan.  Screenshot of automation is attached.

any feedback is appreciated.  Thanks!


  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
    First Anniversary 5 Likes 5 LOLs First Answer
    edited January 2021 #2

    Hi @Jim Wagner 

    This is expected behaviour and has always worked this way, users need to set up their own automations if they want the email to go out from their own accounts. You can probably work around it with Zapier but our own automation depends on who sets up the automation itself. Hope it helps.

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