Emails linking incorrectly

My emails keep getting linked to the wrong account. They will come in from one person about a second person and get totally linked to the wrong different person.
A have sent 20 or 30 screen shots to support and all they can say is 'this happens sometimes'. Not an acceptable answer, Anyone else had this issue and i there a fix?
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Is this happening with automations?
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Hello Bob
This is Diana from Pipedrive Support Management Team - nice to meet you
I was checking the conversation you had with support and I am happy to address anything that was less clear on the explanation provided as to why those emails were being linked to those deals. I can see we have also pointed out how to stop emails from being linked to Deals, which I understand is not your end goal. Alternatively, you can also manually unlink a specific email from a Deal.
Feel free to continue the conversation with us in support as we are more than happy to continue to help.0 -
Incoming emails. Pipedrive seems to randomly pick a contact and start assigning emails to it.
Yesterday I was cc'd on a Paypal invoice to a company in California (I am the sales agent,) This was from a company in Ontario Canada. The record was assigned to a random person in Minnesota
It is happening more and more. I get lead emails from a webservice that generated the same format each time. I havent automated it yet, ;ack pf confidence. The lead emails get saved to different non related accounts . 3 separate attempts with support have been fruitless
Bob
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VERY MUCH APPRECIATE YOUR HELP!!!!
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Diana, I will take you up on that.
My goal is to find out and stop it from randomly happening
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Diana, I want to clear one thing up from what you said. Pipedrive isnt filing emails with the wrong deals, its filing emails with the wrong contact!
I have hundreds to fix
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Bob Winkler said:
Diana, I want to clear one thing up from what you said. Pipedrive isnt filing emails with the wrong deals, its filing emails with the wrong contact!
I have hundreds to fix
Hi @Bob Winkler , I'm sorry to hear you're having this issue.
Like my colleague @Diana mentioned, the fastest and most efficient way to continue troubleshoot this is using the live chat I can see you already have going on with Adriana from Support.
For urgent or technical issues Support is always the most adequate and quickest channel of communication. Thank you!
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Diana said:
Hello Bob
This is Diana from Pipedrive Support Management Team - nice to meet you
I was checking the conversation you had with support and I am happy to address anything that was less clear on the explanation provided as to why those emails were being linked to those deals. I can see we have also pointed out how to stop emails from being linked to Deals, which I understand is not your end goal. Alternatively, you can also manually unlink a specific email from a Deal.
Feel free to continue the conversation with us in support as we are more than happy to continue to help.Hi Diana, this happened to me as well- how to you manually unlink a a specific email from a Deal.? thanks
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