Bug Report: Scheduler email subject doesn't appear as expected in Naver

Ted Youn
Ted Youn Community Driver Posts: 135
10 Comments Second Anniversary Photogenic Community Driver
edited July 28 in Sales CRM #1

Greetings,

I recently tried Pipedrive Scheduler, but only to find out that its email subject doesn't work as expected in Naver email, a popular Email provider in South Korea.

image

 

In the Pipedrive Scheduler email notification, as you can see from the attached screenshot, the subject contains unnecessary HTML tags as follows:

<em class=\"ic ic_cal\" style=\"display:\">일정 메일 <Vem>

This may look awkward for many Korean customers with Naver mail addresses.

Hope it helps.

600e4529ea9f1d213853f68c_52495.png

Comments

  • Diana_221
    Diana_221 Moderator Posts: 45 PIPEDRIVE CUSTOMER SUPPORT
    10 Comments Pipedrive Employee
    edited February 25 #2

    Hello Ted 
    ​This is Diana from Pipedrive Support Management Team - nice to meet you :)

    Did you have the chance to check this further with our support team? Feel free to open a chat by going on the question mark icon (top right corner) or emailing us at [email protected]

  • Ted Youn
    Ted Youn Community Driver Posts: 135
    10 Comments Second Anniversary Photogenic Community Driver
    edited February 2021 #3
    Diana said:

    Hello Ted 
    ​This is Diana from Pipedrive Support Management Team - nice to meet you :)

    Did you have the chance to check this further with our support team? Feel free to open a chat by going on the question mark icon (top right corner) or emailing us at [email protected]

    Hi, @Diana. I've already filed it to [email protected] with a pointer to this post. Thanks!