Email: resending emails

Joep Cuppens
Joep Cuppens Member Posts: 12
Second Anniversary Name Dropper First Comment Photogenic
edited July 2022 in Ideas and Product Feedback #1

A lot of our customers loose emails in the junk mail folder, blocked by the IT administrator as junk or simply overlooked.

When I make a follow up call I frequently end up resending the original email.

It would be great if there is an efficient way to resend the same email with attachments.

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  • Brad Krause_13404
    Brad Krause_13404 Member Posts: 377
    100 Comments 5 Up Votes
    edited January 2021 #2

    Yeah, I go straight to outlook for this Myself at the moment. 
     

    but I’m going to try from the person record and see how that goes. 

  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
    2500 Comments 100 Likes Third Anniversary 5 Answers
    PRODUCT MANAGER
    edited February 2021 #3

    Interesting 🤔 idea @Joep Cuppens I'm passing it on to our team, thanks for sharing!

  • kevin Jarvis
    kevin Jarvis Member Posts: 1
    edited November 2021 #4

    Hi I have same issue many customers lose or can not be bothered to search for my initial email so I need to resned abour 30% so its a pain to have to come out of PD and go to outlook all thats needed is a re-send button 

    regards

    Kevin

  • Johanna_50548
    Johanna_50548 Member Posts: 3
    edited February 2022 #5

    Did anything change? I have the same problem.

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