Suggestion: Workflow Automation for Email Opened and/or Replied to

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Rabab Khan
Rabab Khan Member Posts: 3
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In workflow automation, it would be useful if some scenarios could be added in order to automatically tag or label a contacted person or deal. When a recipient opens an email or replies to an email, an automation could be created to tag or label that person so it is easier for us to see this information easily. For example:

1. The Person (in the deal) opens their email > apply the label "Opened".

2. The Person (in the deal) replies back (emails back) >  apply the label "Replied".

3. The Person (in the deal) opens or clicks on the links > apply label "Clicked"

4. If a person has done #1 and #3 only, we want to apply the label "Opened and Clicked."

Etc.

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· Last Updated -

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  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
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    edited March 2022 #2
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    Hi @Rabab Khan 

    Interesting suggestion! Thanks for sharing, I've passed it on to our team.

  • David Picard
    David Picard Member Posts: 29
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    edited March 2021 #3
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    Hi @Rabab Khan 

    Interesting suggestion! Thanks for sharing, I've passed it on to our team.

    I've saw sometimes the opening tracker can count the sender. It will be an issue of reliability ? 

  • Mike van der Valk
    Mike van der Valk Pipedrive Team Posts: 3,072 PIPEDRIVE TEAM
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    edited December 2021 #4
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    Hi @Rabab Khan 

    Interesting suggestion! Thanks for sharing, I've passed it on to our team.

    Hi @David Picard 

    If you would open it outside of Pipedrive it can indeed count as an open unfortunately. However, opening email inside Pipedrive by your or colleagues shouldn't trigger the tracking.

  • Wart Fransen_149
    Wart Fransen_149 Member Posts: 5
    First Comment Integration Partner
    edited October 2021 #5
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    A bit late, but for future reference this can be accomplished using the LeadBoxer integration.

    Note: LeadBoxer can basically track any email and you can use this in the pipedrive workflow, except the emails send from within Pipedrive 🙃

    here is an example tutorial:
    https://docs.leadboxer.com/article/151-pipedrive-workflow-automation-with-leadboxer

     

  • Gisell Martínez
    Gisell Martínez Member Posts: 2
    edited March 2022 #6
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    Hi @Rabab Khan 

    Interesting suggestion! Thanks for sharing, I've passed it on to our team.

    It would be great if you could implement this suggestion, I need it

  • Alexander Boris Gugler
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    Anything new on that issue?


    We desperately need this automatisation!

  • CarlosPD
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    Hey @Alexander Boris Gugler!👋🏼

    We have recently release some email conditions to our automations which should take care of the request mentioned.

    Can you head over to your automations feature and see if you have the following conditions?

    If you need assistance setting these conditions to fit your automation, feel free to open up a chat with our 24/7 live support.

    Hope this helps!

  • Lucas MAGNE
    Lucas MAGNE Member Posts: 163
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    Thanks @CarlosPD for this new feature !

  • Rabab Khan
    Rabab Khan Member Posts: 3
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    Our team tried to use this and it only works if the email is sent via automation. It does not work for manual emails, which is what we need.

  • LukasL
    LukasL Member Posts: 1
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    The screenshot here does not work... can you please share it again?

  • parnell
    parnell Member Posts: 7
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    Is this feature live? I cannot find it and Chat says it does not exist.

  • Sophie
    Sophie Pipedrive Team Posts: 158 PIPEDRIVE TEAM
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    Hi all,

    I am not sure of the exact conditions posted in the deactivated screenshot above, however, I believe it was something like this- https://sharing.pipedrive.com/i/7lCXQO


    You can check out some more information here as well! I hope this helps!

  • Sven Tietz
    Sven Tietz Member Posts: 1
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    Hi All

    Has there been an update on this workflow query? i am trying to get "has been replied to" condition to work but i can't seem to manage.

    I wan tthe conditional action to be triggered if the email has not been replied to, but in practice with the settings in the screenshot the 'evaluation exires' error just comes up (testing it on my own email address so i know i didn't reply :-)

    Any advice?