Suggestion: Workflow Automation for Email Opened and/or Replied to
In workflow automation, it would be useful if some scenarios could be added in order to automatically tag or label a contacted person or deal. When a recipient opens an email or replies to an email, an automation could be created to tag or label that person so it is easier for us to see this information easily. For example:
1. The Person (in the deal) opens their email > apply the label "Opened".
2. The Person (in the deal) replies back (emails back) > apply the label "Replied".
3. The Person (in the deal) opens or clicks on the links > apply label "Clicked"
4. If a person has done #1 and #3 only, we want to apply the label "Opened and Clicked."