Paycove moving my pipedrive deal to won?!?

I used to have it set up in paycove when an invoice was paid, it would move to the "Paid" column in my pipeline. Now it is making the deals "won." I don't want it to make the deals won automatically. Is there a way to turn that off?

Comments

  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,037
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited February 2021 #2

    Hey Clayton,

     

    What are you using to move the data from Paycove to Pipedrive? 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited February 2021 #3

    Hi @Clayton Cranford 

    As this is a third party tool there can be two things happening:

    1. Paycove's integration changed, best to connect with them to double check
    2. You have a manually setup workflow automation in Pipedrive that causes this behaviour. Best to go through them and double check if all is good.

    On our side nothing was changed to cause this.