Tweaking chatbot behaviour

Daniel_29404

There are a couple of tweaks I'd like to see if I can implement with chatbot - has anyone managed to acheive these?

1. Speed up the "typing" (any message from chatbot longer than a few words seems to take too long to turn up)
2. Show the restart conversation option to visitors all the time, not just at the end of a playbook sequence.

I'll post back if I find a way, but any ideas (or even solutions) much appreciated.

Dana Coates

Both suggestions are important.

Mike van der Valk

Thanks for sharing @Daniel Merriott I've added the "feedback" tag to your post so that our team will see it!

Daniel_29404

Thanks @Mike van der Valk . In discussion with one of your colleagues on another support ticket we captured some high-level requirements for this which I think have gone off to the product manager. In essence:

For (1) as the delay is proportional to the length of the text, I have suggested either the delay be reduced or a maximum delay be introduced. It's clear we're talking with a robot so applying some limits shouldn't impact negatively on the 'conversational' experience. For example, it can take 4.5 seconds for "Can I please have your email so a member of our sales team can follow up with you as soon as possible?” to appear. These seconds add up quickly and lead to disengagement. As a rule of thumb, my thinking is this should be quicker and easier than the customer navigating to my contact page and submitting a form.

For (2) if a customer abandons a sequence then the chatbot just waits and waits and is of no further use in engaging the customer. E.g. if a customer is not ready to provide an email just yet, I'd like them to be able to restart and have the chatbot help them in other ways.

Dana Coates

Daniel said:

Thanks @Mike van der Valk . In discussion with one of your colleagues on another support ticket we captured some high-level requirements for this which I think have gone off to the product manager. In essence:

For (1) as the delay is proportional to the length of the text, I have suggested either the delay be reduced or a maximum delay be introduced. It's clear we're talking with a robot so applying some limits shouldn't impact negatively on the 'conversational' experience. For example, it can take 4.5 seconds for "Can I please have your email so a member of our sales team can follow up with you as soon as possible?” to appear. These seconds add up quickly and lead to disengagement. As a rule of thumb, my thinking is this should be quicker and easier than the customer navigating to my contact page and submitting a form.

For (2) if a customer abandons a sequence then the chatbot just waits and waits and is of no further use in engaging the customer. E.g. if a customer is not ready to provide an email just yet, I'd like them to be able to restart and have the chatbot help them in other ways.

I fully support @Daniel Merriott position on this.

Vincent Gérin

It's really important to speed up the Q&A in the chatbot. Too long to wait each question. Please introduce a way to reduce the time between each question.

Sam Willson

I just started using the chatbot, and I agree with these 2 functions.  I added a 3rd, which is making the chatbot work smarter in the playbook area.

https://community.pipedrive.com/post/chatbot-feature-request-60da30eaf3eccb2c75067376