Synchronized Outlook Account

Anna Grieger

Hello everybody,

i need help. My E- mail account doesn´t sync with Pipedrive. When i re-authenticate my email adress, it shows an error message.

What is the next step?

 

Greets Anna

Vladimir Dubakin

Hey, @Anna Grieger !

Vladimir from Pipedrive management team is here to help.

Unfortunately there is a variety of reasons the email sync would be unable to connect and it would be impossible to troubleshoot here on the community forum.

I would suggest to try:

1. Reconnect by pressing "add new connection" rather then "reauthenticate" button: https://sharing.pipedrive.com/f7XKjY . Then try to insert test@test.com as your email address in the first window that pops up - that will allow you to choose the provider and, re-insert the correct email address as well as password for your email again.
2. If that does not help or you have 2FA enabled on your Outlook account  - you can try creating and app password and connect to Pipedrive using that. You can find instructions on how to do it here: https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-app-passwords

If all above fails - please do contact our support on support@pipedrive.com or using in-app chat.

Kind regards,

Vladimir