Synchronized Outlook Account

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Anna Grieger
Anna Grieger Member Posts: 1
edited July 2022 in Sales CRM #1

Hello everybody,

i need help. My E- mail account doesn´t sync with Pipedrive. When i re-authenticate my email adress, it shows an error message.

What is the next step?

 

Greets Anna

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  • Vladimir Dubakin
    Vladimir Dubakin Posts: 60
    First Comment Pipedrive Team
    edited February 2021 #2
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    Hey, @Anna Grieger !

    Vladimir from Pipedrive management team is here to help.

    Unfortunately there is a variety of reasons the email sync would be unable to connect and it would be impossible to troubleshoot here on the community forum.

    I would suggest to try:

    1. Reconnect by pressing "add new connection" rather then "reauthenticate" button: https://sharing.pipedrive.com/f7XKjY . Then try to insert test@test.com as your email address in the first window that pops up - that will allow you to choose the provider and, re-insert the correct email address as well as password for your email again.
    2. If that does not help or you have 2FA enabled on your Outlook account  - you can try creating and app password and connect to Pipedrive using that. You can find instructions on how to do it here: https://docs.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-app-passwords

    If all above fails - please do contact our support on support@pipedrive.com or using in-app chat.

    Kind regards,

    Vladimir

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