I don't understand this and I know it has been discussed before a few times but most/all comparable CRMs as Freshworks, Zoho, Sugar CRM, Hubspot, etc. have a plug-ins to Outlook and so many companies work with Outlook (and need to work with Outlook sometimes).
We worked with Freshsales/Freshworks for quite a while and this was a great enhancement to the workflow of getting new requests into the CRM efficiently and thus getting a higher acceptance within sales (using the BCC now in Pipedrive but it doesnt work all the time). Getting data in should be don with the minimal effort possible as we want to focus on selling instead of data entry.
I would love to bring this up again as an input or have a reason why this isn't possible. Thanks!