Trouble with Zapier > Outlook email to create a person in PD and a deal

John Marsh_13033
John Marsh_13033 Member Posts: 27
Name Dropper First Anniversary Photogenic First Comment
edited July 2022 in Apps and Integrations #1

Hi Pipedrivers - I'm trying to set up a zap that will create a person and an deal when I get an email from a specific email address in outlook. I was able to set the trigger and action, but I'm having trouble mapping the data from the body of the email into "3. Create person in pipedrive" from the outlook email. Any suggestions for support either here or on zapier to troubleshoot?


  • Sam Boyd
    Sam Boyd Member Posts: 11
    Name Dropper First Comment First Anniversary
    edited March 2021 #2

    Is this the error you're getting? If so, it isn't just you. 

  • Clarissa Silvino
    Clarissa Silvino Pipedrive Team Posts: 80 PIPEDRIVE TEAM
    First Comment Pipedrive Team
    edited March 2021 #3

    Hello @John Marsh

    As this is an integration created and maintained by Zapier, best way to check this out would be to talk with their Support and this can be done through here:

    It is pretty hard for us to understand what might be happening as we've no visibility on this, but hope this can be sorted soon. If more is needed, then you can always contact our Support team too, via

    Meanwhile, have a great day.

  • Sturgeon
    Sturgeon Member Posts: 1
    edited July 2021 #4

    I get the same error posted by Sam below. As you can see from the lead data, there is a Person, so not sure what to do next to troubleshoot. Did anyone ever get an answer on these?