the pixel used to track messages is unable to differentiate who is opening the email

Michał Toczyski
Michał Toczyski Posts: 1
edited July 24 in Sales CRM #1

Hi, I have post messages integrated with gmail. And when I track openings of messages and I open them from my gmail, pipedrive sees these e-mails open. I have gmail chrome pipedrive plugin. I recommend to solve this problem - not tracking my own messages opennings.

Comments

  • Mike van der Valk
    Mike van der Valk Posts: 4,386 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited May 2021 #2

    @Michał Toczyski thanks for sharing. I understand this is not ideal and I've passed it along to our team. For not it's best not to open your own emails in Gmail to avoid it being logged.

  • Pedro Gallardo
    Pedro Gallardo Posts: 4
    Pipedrive Employee
    edited April 29 #3

    Hello @Michał Toczyski thanks for sharing this. At the moment we cannot know who opens the email, Gmail doesn't allow to access that data. Hence, we cannot really prevent to count as open when you open the email yourself. The feedback is noted though.