Will hitting reply forward the original email?

Eileen Lunny
Eileen Lunny Member Posts: 2 VERIFIED MEMBER
edited July 2022 in Sales CRM #1

Help!  I am fairly new to Pipedrive and and struggling with simple things like how to send a quick follow-up email on top of the original email.  HItting Reply doesnt seem to send the original too although they appear as connected in pipedrive.

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  • meg.palumbo
    meg.palumbo Member Posts: 8 VERIFIED MEMBER
    Second Anniversary Photogenic First Comment
    edited March 2021 #2

    Mine includes the original! After you hit reply, do you see the three dots under your signature? For me, that expands the full thread of email(s).
     

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  • Eileen Lunny
    Eileen Lunny Member Posts: 2 VERIFIED MEMBER
    edited March 2021 #3

    Hi Meg,

    Thank you for reaching out -  I checked my emails and I do not have 3 dots under my name.  Just to recap,  I selected the email I sent originally, hit reply all, wrote the new email and blind copied myself - when I received it  - it did not have the original email attached.  Do you know if there is something in settings that controls this?

  • meg.palumbo
    meg.palumbo Member Posts: 8 VERIFIED MEMBER
    Second Anniversary Photogenic First Comment
    edited March 2021 #4

    Hmm, I don't see anything in my settings that would relate to this. From the timeline, I just click the reply button. Hopefully, a Pipedrive CM can confirm about a setting?

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