Unlinking "Subjects" and case IDs of new inquiries made on old (won/lost) deals
I have a problem with linking the "subject" and new deal ID of a new case, which is replied to an old one. Let me explain.
If let's say, one deal is closed as won/lost (doesn't matter in this case) and client replies back to this old case, with old ID, wishing to have a new deal. By this, we should initiate a New Deal in Pipe drive, however, you cannot "unlink" the old subject ID from the new inquiry and add the email with indicated wish to have a ew deal. Instead, you need to initiate a new email yourself, create new Deal with the new ID, attached that email which indicates the beginning of a new Deal.
A bit troublesome. Are there any solutions to unlink new inquiries made on old (won/lost) deals?