Is it possible to determine who opened your email using Email Tracking?

Jennifer_18901 Posts: 9
First Anniversary
edited June 6 in Sales CRM #1

If I send an email to a customer with a colleague in copy, does Pipedrive only track the direct message recipients open rate? Or will Pipedrive also track if my colleague opened the email?

I have email tracking where the email has been opened once, but I don't know if it's my colleague that opened the email or the customer. 

Also, is there a way to do location based email tracking? 


  • Flip Nolen
    Flip Nolen Community Driver Posts: 128
    100 Comments Second Anniversary Combo Breaker Photogenic
    edited April 2021 #2

    @Jennifer if you're cc'ing a colleague in an email, Pipedrive will tell you how many times the email is opened but will not be able to tell you which recipient opened the email.

    Read more here

    I hope this helps 😊