Duplicates not listed
Has anyone encountered this phenomenon before ? The merge duplicates screen does show the total number of duplicate organizations (in our case 598), however no organizations are listed, just the thumbs up image. There were organizations listed when we had about 650 duplicates, but as we worked down the list, selecting merge or keep separate, no more organizations appeared. Is there any way to force a refresh of the duplicate list, I tried but could not find how ?
Maggie Coughlan Posts: 1edited May 2021 #2
How did you figure out the total number of duplicates you have in the system? We are trying to enrich our pipedrive contacts, and a ton of duplicates are being created in the process, but we are unsure how to know how many since our duplicates page says there are minimal0
Alex Southam Posts: 1edited August 2021 #3
Agreed. Have this exact scenario, today July 2021, did you receive an answer from Pipedrive?0
Adam Aronson Posts: 2edited February 2022 #4
I’m having the same issue with People and I can clearly see some duplicates in my People list.0
Pete Butler Posts: 1edited February 2022 #5
Finding this very frustrating0
Irina Iglesias Moderator Posts: 37 CUSTOMER SUPPORTedited August 2021 #6Pete Butler said:
Finding this very frustrating
I would like to apologize in advance for this issue and would like to ask you to reach out to our Support team via chat or email to [email protected] We'll be able to fix this matter for you.
Irina Iglesias Moderator Posts: 37 CUSTOMER SUPPORTedited August 2021 #7Adam Aronson said:
I’m having the same issue with People and I can clearly see some duplicates in my People list.
Please reach out to our Support team via chat or email to [email protected] for further assistance with this. We will be glad to help.