How did you solve the problem with multiple brands under one company in Pipedrive?
Description of the situation: I have two brands (currently two different companies in PD) These companies exist only to send emails to clients from different domains (ABC, XYZ)
Those brands are selling different products, have different communications, etc. but they are supported by the same PD users (salespersons).
User(1), have domain,(@domainABC.com, @domainXYZ.com)
User(2), have domain,(@domainABC.com, @domainXYZ.com)
So when User(1) wants to send an email from Pipeline "ABC" he should send it via @domainABC.com, because he is identifying as contact/salesperson for brand ABC
also when User(1) wants to send an email from Pipeline "XYZ" he/she should send it via @domainXYZ.com, because he is identifying as contact/salesperson for brand XYZ
So is there a chance to send email messages from different domains for each pipeline?
At this point, I have two accounts (Companies) in PD each with one Pipeline each, only for the above purpose (cost are double, or even more if I want to start a new brand (opportunity) for the sales team).
Thank you for bringing this example to our attention. Indeed, at the moment 1 User under 1 Company is only able to have one active email connection. To have full email sync functionality with 2 or more email addresses, you would need to have different Company accounts, the way you have already. However, 1 user could also change email addresses that they sync as needed, just that only 1 can be actively connected.
I will also forward this to our Product team as feedback so they can check this use case and take into account for future improvements!0
Steve Riley Posts: 1edited April 2021 #3
I have exactly the same challenge.0
Sebastian_31182 Posts: 9edited April 2021 #4
I can only add, that both sending and receiving email for each pipeline is important ( automatic linking
with an opportunity).0