Prospector is great search engine but it's really not a bargain
First of all I need to say that I love the quality of service that I've been provided with so far. Support is always spot on and system itself is really good HOWEVER there is one thing that might use an improvement.
I'm talking about prospector and it's credits. Generally speaking - I get it, business informations should have a price tag on and it's fine but the way the credits need to be replenished is unfortunately far from ideal FROM MY POINT OF VIEW (I want to emphasise that it's subjective).
How it works right now :
The purchaser pays 39€/month for great search engine (Prospector) with chatbot and livechat. When the purchaser want to add a contact from search engine he/she needs to use a credit. The starting bundle is 20 credits and it's 1 credit per contact. When the credit counter hits zero you need to replenish the credits.
How it could work from my point of view:
Everything from above + 15/20 credit replenishment monthly
Livechat and chatbot are great, however the prospector without the credits is just a glorious search engine. One could argue that similar thing is available for free on LinkedIn however yours, quite clearly, is more sophisticated yet still it's not very useful on it's own.
That's why I believe that throwing in 15-20 credits monthly as a part of 39€ offer would be a great addition. Now it gives the feeling a bit similar to EA Games. Purchaser needs to buy the access and then buy something more to really enjoy the experience and that's slightly underwhelming especially considering that rest of the service is way above the average.
I might be spoiled by what I got from you so far but I just feel that this one aspect could be more customer friendly.