Hi, I am having problem to login to my account. or is there any way I can change my password so that

Ruhul Amin
Ruhul Amin Posts: 3
edited July 24 in Business Talk #1
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  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 29 #2

    @Ruhul Amin please reach out to me here or to [email protected] and write your email address you use to login. We can log you out from devices if needed. Also, you can reset your password right here: https://app.pipedrive.com/auth/login/forgot_password

  • Ruhul Amin
    Ruhul Amin Posts: 3
    edited February 24 #3

    Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited May 2021 #4

    Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.

    Awesome, happy it got sorted!

  • Ruhul Amin
    Ruhul Amin Posts: 3
    edited May 2021 #5

    Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.

    thanks!

  • Mark Haller
    Mark Haller Posts: 21
    Second Anniversary Photogenic
    edited February 24 #6

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #7

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hi @Mark Haller be sure to logout all your other devices, then it should work. Support can help you out as well like they did with Rahul ;) 

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #8

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hi @Mark Haller be sure to logout all your other devices, then it should work. Support can help you out as well like they did with Rahul ;) 

  • Mark Haller
    Mark Haller Posts: 21
    Second Anniversary Photogenic
    edited April 2020 #9

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hey Mike - thanks for the quick reply!  I only have it running on my iPad alongside the PC - so two devices, I've checked my only other one - iPhone - and it's not running there.  I think the message/check is an error.

    I'll wait for support to email me back in the meantime.

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited April 2020 #10

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Gotcha, let us know what was the issue please so we can all learn from it ;) you're in good hands with them :) 

  • Filipe Portela
    Filipe Portela Posts: 24 PIPEDRIVE PRODUCT MANAGER
    10 Comments Second Anniversary Pipedrive Employee Photogenic
    edited April 2020 #11

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hey Mark! Good morning to you :) 

    I've seen your ticket with our support team and I left it in the hands of one of our very best agents with priority as well. She should be getting back to you very soon.

     

    I'm sorry about the trouble!

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited May 2021 #12

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Thanks @Filipe Portela !

  • Mark Haller
    Mark Haller Posts: 21
    Second Anniversary Photogenic
    edited April 2020 #13

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    I'm sorted, woop!   I've suggested adding a button post-login, on the failure screen to allow the logged in user to end all active sessions themselves, freeing up support effort/time

  • Mike van der Valk
    Mike van der Valk Posts: 4,389 PIPEDRIVE PRODUCT MANAGER
    2500 Comments Third Anniversary 25 Likes First Answer
    edited May 2021 #14

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Something like this is in the plans, thanks for sharing!