Hi, I am having problem to login to my account. or is there any way I can change my password so that

Ruhul Amin
Ruhul Amin Member Posts: 3
edited May 2 in Sales CRM #1
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  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
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    PRODUCT MANAGER
    edited April 2022 #2

    @Ruhul Amin please reach out to me here or to [email protected] and write your email address you use to login. We can log you out from devices if needed. Also, you can reset your password right here: https://app.pipedrive.com/auth/login/forgot_password

  • Ruhul Amin
    Ruhul Amin Member Posts: 3
    edited February 2022 #3

    Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.

  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
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    edited May 2021 #4
    Ruhul Amin said:

    Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.

    Awesome, happy it got sorted!

  • Ruhul Amin
    Ruhul Amin Member Posts: 3
    edited May 2021 #5
    Ruhul Amin said:

    Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.

    thanks!

  • Mark Haller
    Mark Haller Member Posts: 13
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    edited February 2022 #6

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
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    edited April 2020 #7
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hi @Mark Haller be sure to logout all your other devices, then it should work. Support can help you out as well like they did with Rahul ;) 

  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
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    edited April 2020 #8
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hi @Mark Haller be sure to logout all your other devices, then it should work. Support can help you out as well like they did with Rahul ;) 

  • Mark Haller
    Mark Haller Member Posts: 13
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    edited April 2020 #9
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hey Mike - thanks for the quick reply!  I only have it running on my iPad alongside the PC - so two devices, I've checked my only other one - iPhone - and it's not running there.  I think the message/check is an error.

    I'll wait for support to email me back in the meantime.

  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
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    PRODUCT MANAGER
    edited April 2020 #10
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Gotcha, let us know what was the issue please so we can all learn from it ;) you're in good hands with them :) 

  • Filipe Portela
    Filipe Portela Posts: 20
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    edited April 2020 #11
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Hey Mark! Good morning to you :) 

    I've seen your ticket with our support team and I left it in the hands of one of our very best agents with priority as well. She should be getting back to you very soon.

     

    I'm sorry about the trouble!

  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
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    edited May 2021 #12
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Thanks @Filipe Portela !

  • Mark Haller
    Mark Haller Member Posts: 13
    Third Anniversary 10 Comments Photogenic
    edited April 2020 #13
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    I'm sorted, woop!   I've suggested adding a button post-login, on the failure screen to allow the logged in user to end all active sessions themselves, freeing up support effort/time

  • Mike van der Valk
    Mike van der Valk Product Manager Posts: 3,240
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    PRODUCT MANAGER
    edited May 2021 #14
    Mark Haller said:

    Morning y'all - I've got the same here today.  New feature/bug guys? :-)

    I've emailed support - hopefully they'll come back super soon to me.

    Something like this is in the plans, thanks for sharing!

  • Diana D
    Diana D Member Posts: 2
    Photogenic First Comment
    #15

    Hello, I need urgent help accessing my Pipedrive account. I have logged out of all devices and have been waiting a few hours now to receive any emails for resetting my password and/or reactivating my account and have not received anything. Can someone please help?

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 803
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    COMMUNITY MANAGER
    #16

    Hi @Diana D , in case your password reset emails are not coming into your inbox or even the spam folder, please get in touch with our helpful support team. They can investigate this in more detail for you.

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