@Ruhul Amin please reach out to me here or to [email protected] and write your email address you use to login. We can log you out from devices if needed. Also, you can reset your password right here: https://app.pipedrive.com/auth/login/forgot_password
Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.
Ruhul Amin said:Hi Mike, it's sorted now, thanks! I have contacted Vladimir @support and he helped me.
Awesome, happy it got sorted!
Morning y'all - I've got the same here today. New feature/bug guys? :-)
I've emailed support - hopefully they'll come back super soon to me.
Mark Haller said:Morning y'all - I've got the same here today. New feature/bug guys? :-)I've emailed support - hopefully they'll come back super soon to me.
Hi @Mark Haller be sure to logout all your other devices, then it should work. Support can help you out as well like they did with Rahul
Hey Mike - thanks for the quick reply! I only have it running on my iPad alongside the PC - so two devices, I've checked my only other one - iPhone - and it's not running there. I think the message/check is an error.
I'll wait for support to email me back in the meantime.
Gotcha, let us know what was the issue please so we can all learn from it you're in good hands with them
Hey Mark! Good morning to you
I've seen your ticket with our support team and I left it in the hands of one of our very best agents with priority as well. She should be getting back to you very soon.
I'm sorry about the trouble!
Thanks @Filipe Portela !
I'm sorted, woop! I've suggested adding a button post-login, on the failure screen to allow the logged in user to end all active sessions themselves, freeing up support effort/time
Something like this is in the plans, thanks for sharing!
Hello, I need urgent help accessing my Pipedrive account. I have logged out of all devices and have been waiting a few hours now to receive any emails for resetting my password and/or reactivating my account and have not received anything. Can someone please help?
Hi @Diana D , in case your password reset emails are not coming into your inbox or even the spam folder, please get in touch with our helpful support team. They can investigate this in more detail for you.