Not Integrating Email and still being effective?

Sara Weber
Sara Weber Posts: 4
edited May 29 in Sales CRM #1

I'm new and we do use Google Workspace but we use a very "high security" version of google workspace so I don't want to use PipeDrive as our full email client, e.g. I want to minimize the email being filtered into PipeDrive from Google but also be able to "capture" emails sent to and from potential clients.  I understand I need to Sync in order to use all the features.  I also implemented the tip to only choose 1 subfolder for sync.  Will it still all run smoothly?

This is the main reason we're switching to a CRM (to not have to sift through email inboxes to find communication with clients).  So I need the "capturing" of communications to work well in PipeDrive. 

Does anyone have a similar situation where they want to have minimal email within PipeDrive but still capture "ALL" communication within PipeDrive.

Comments

  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,033
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited February 25 #2

    You can alternatively use the Pipedrive Smart Email BCC

    Check out https://support.pipedrive.com/en/article/smart-email-bcc

  • Sara Weber
    Sara Weber Posts: 4
    edited June 2021 #3

    You can alternatively use the Pipedrive Smart Email BCC

    Check out https://support.pipedrive.com/en/article/smart-email-bcc

    Thank you.  I think I'm moving toward using the email sync to a "dummy" folder in Google Workspace and then using the BCC feature to capture emails sent to us directly (those emails not originated in PipeDrive).  I think this will be a reasonable workflow for us and we'll see how it evolves.  I'd like PipeDrive to be its own ecosystem but our regular email is going to be attached to it so it is tricky to setup to the semi-permeable barriers between the 2 systems.  Thanks for your tip.