Import leads doesn't trigger sending emails

Artem_44507
Artem_44507 Posts: 3
edited July 20 in Workflow Automation #1

Hi, I created an automation action, and the trigger is "Lead created"..

 

It works fine when leads are added manually, but everytime when I import them, the action is not triggered. 

Anyone experienced this issue?

Comments

  • Helio_2884
    Helio_2884 Moderator Posts: 84 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited February 25 #2

    Hello Artem,

    Importing data into your Pipedrive account does not trigger any actions within Workflow Automation, even ones associated with creating or updating information in the Pipedrive account.

     

  • Artem_44507
    Artem_44507 Posts: 3
    edited June 2021 #3
    Helio said:

    Hello Artem,

    Importing data into your Pipedrive account does not trigger any actions within Workflow Automation, even ones associated with creating or updating information in the Pipedrive account.

     

    but why?  

    Can I bypass it? Otherwise it will take a lot of time for our sales person to send emails 

  • Helio_2884
    Helio_2884 Moderator Posts: 84 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited June 2021 #4
    Helio said:

    Hello Artem,

    Importing data into your Pipedrive account does not trigger any actions within Workflow Automation, even ones associated with creating or updating information in the Pipedrive account.

     

    It was implemented like this to avoid Workflow Automations triggering accidentally because of imports, alongside other concerns.

    Feel free to reach out to our support team if you'd like to learn about workarounds - Contacting Pipedrive support

  • Artem_44507
    Artem_44507 Posts: 3
    edited June 2021 #5
    Helio said:

    Hello Artem,

    Importing data into your Pipedrive account does not trigger any actions within Workflow Automation, even ones associated with creating or updating information in the Pipedrive account.

     

    Thanks, I will, just curious, what If we add new leads via REST API ? Will it trigger automation events?

  • Helio_2884
    Helio_2884 Moderator Posts: 84 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited June 2021 #6
    Helio said:

    Hello Artem,

    Importing data into your Pipedrive account does not trigger any actions within Workflow Automation, even ones associated with creating or updating information in the Pipedrive account.

     

    Yes, that should work just fine. At the moment imported items are the only items that shouldn't trigger Workflow Automations :)