I would like to be able to set up custom tracking domain for emails because using pipedrive domain instead of my company's can hurt email deliverability.
Are you sending lots of emails? Just wondering why this would be an issue via PD
Hello,I intend to send a lot of emails with Pipedrive indeed. I'm a lead gen, prospecting person.But I read this https://help.elasticemail.com/en/articles/2303946-what-is-a-custom-tracking-domain-and-why-is-it-important and it dawned on me that using Pipedrive tracking would actually hurt my deliverability.
Surely there's a way to do this? It's a key requirement these days for for email deliverability, especially if you want to use pipedrive for cold outreach. If all tracking pixels are routed through a shared IP address / domain that is identifiable as belonging to Pipedrive CRM, it kinda defeats the purpose of sending and receiving via SMTP / IMAP. It immediately identifies outgoing emails as being sent by a CRM, and therefore significantly increases the likelihood of getting flagged as SPAM.Best practice is to alias the CRM tracking pixel domain from the email sender domain with a CNAME record in the DNS.If I send an email directly from my mailbox with a 3rd party tracking pixel that is widely used by other marketers, my open rate falls sharply.If I alias my tracking pixel domain as a subdomain of my own mail domain and send from the mailbox I get near perfect deliverability.This is how it works WITHOUT a custom tracking domain even when I have SPF, DKIM and DMARC set up correctly...Email sender domain: mail.mydomain.com :: BIG TICK from all mail providers
Tracking pixel Domain: generic-spammy-crm-tracker.salesycrm.com:: RED FLAG from many mail providers
This is how it works WITH a custom tracking domain even WITH a custom tracking domain with SPF, DKIM and DMARC all set up correctly.Email sender domain: mail.mydomain.com :: BIG TICK from all mail providers
tracking pixel Domain: hello.mydomian.com :: BIG TICK from all mail providers
And I should add that my own nameservers reside on a low cost hostgator shared hosting.