Updating Contact: Customer Contacts who leave an Organization, do you delete or change their name?

Meghann Cundall
Meghann Cundall Posts: 13
edited July 27 in Sales CRM #1

We have a customer who has a main contact who left the organization.  We want to keep track of all their emails for historical reference so we don't want to delete the contact from our Pipedrive.  Is there a way to keep the emails while deleting the contact with their contact email?  

I thought of keeping the contact and changing their name to appear as "DO NOT CONTACT" but I'm certain there is a better way to keep the historical emails but also removing the contact from the Organization.

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Answers

  • Tracy Hageman
    Tracy Hageman Posts: 1
    edited February 25 #2

    Have you had any luck finding answer on this? We are running into this in our company!

  • Meghann Cundall
    Meghann Cundall Posts: 13
    edited August 2021 #3

    Have you had any luck finding answer on this? We are running into this in our company!

    I have not figured this out.  I also had the incident where a contact switched companies and their email changed.  Instead of creating 2 contacts I just had their new email address linked and removed their previous email but that removed all the communications on the previous account. 

    It would be great to find solutions on how to keep the historical emails while not wanting to keep the contact's email associated to their account.  

  • Dan_51711
    Dan_51711 Posts: 2
    edited August 2021 #4

    I'm very surprised an Active/Inactive status isn't inbuilt functionality - that seems to be very basic for this type of CRM tool.

  • Dan_51711
    Dan_51711 Posts: 2
    edited August 2021 #5

    Have you had any luck finding answer on this? We are running into this in our company!

    I created a custom field "Left Org" with either null or "Gone.

    Flag any person who has moved on as gone.

    Then always make new person entries for every new contact.

    Klunky but it works. Not impressed with Pipedrive but cest la vie

  • Ruben Nadimi
    Ruben Nadimi Posts: 2
    edited January 5 #6
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    I asked PD support, there is no solution at the moment (5 Jan 2022)
  • Also looking for this functionality. Really surprised that this is not built in.

  • I too would like to see Pipedrive add a Active/Inactive Field at the contact level. Is this being addressed?