A customer facing portal that achieves what? Is it for the prospect to read or to write or both? Not sure what you are looking to accomplish by giving customers a direct connection to your sales pipeline database.
I'm building one right now, but had to do it in tadabase.io. Pipedrive connects to Tadabase via API, and Tadabase has a customer portal.
Hi @Benjamin Scott what sort of data are you looking to show the customer? If its to dow ith reporting & insights and showing a "dashboard" for clients to review - using the public link will work. Clients can only view but not change anything. If Pipedrive's reporting & insights arent the best solution, Plecto does the same. Plecto can also provide custom formulas for reporting on KPIs.
I don't understand the use case.
Kurt Jones said:I don't understand the use case.
If you have a long sales cycle and/or collect a large amount of documentation during your sales process. Also if your sales process involves multiple parties that all need access to a centralized set of documents.
For us, the customer logs in to their portal and can see the status of their transaction(s), lists of outstanding items, upload/download documents, and provide additional information as needed.
Brad Krause said:A customer facing portal that achieves what? Is it for the prospect to read or to write or both? Not sure what you are looking to accomplish by giving customers a direct connection to your sales pipeline database.
I own a credit bureau. Customers want to order a report on their new client. They need to log into a portal, order from a list of reports we have and then submit. We, in turn, produce the report in seconds or days. We then upload the completed report in their portal for current and future revisions.
Edie Mew said:Hi @Benjamin Scott what sort of data are you looking to show the customer? If its to dow ith reporting & insights and showing a "dashboard" for clients to review - using the public link will work. Clients can only view but not change anything. If Pipedrive's reporting & insights arent the best solution, Plecto does the same. Plecto can also provide custom formulas for reporting on KPIs.
Interesting, yeah, check out that tadabase.io. posted by James. looks interesting.
I've been searching for this. This feature would be a huge level up. All google searches lead away from pipedrive to another platform. Contracting, would be important for a client interface. Insurance, would be a very important interface. Mortgages would be very important. Even interior design has a huge use case. I have sales experience in above industries. Catering and events would be a huge level up.
Now I do building inspections for multiple insurance inspection companies that still have a tech stack from 1998. It would be great to be able to have that client add leads, and an interface to have them both add to issues like bad client numbers or simply see where the ticket is in the pipeline in a web interface. Also the client side should be quote unquote "white label", meaning client logs into website to collaborate with ticket checkpoints.
Pipedrive really works well for my needs I would say mostly due to the mobile app as I'm always on the go as an onsite inspector.
But now as I have a grasp on this industry, my intention is to build out an inspection company called underwritinglabs.com cause I see a need and a niche.(not a plug, just an idea, lol).
Pipedrive with its robust mobile app would be perfect for the backend inspector interface. But I need a front end client login to collaborate.
So far all roads lead to other crms or software so they can upload docs or participate in the process. Personally my final search is I have to build out an Airtable database, incorporate airtable then build that out to softr for the web front end, and then back again.
Hey @Benjamin Scott get at me. What was your final solution.
@christodoulos I've built something in the past for a similar use-case (a simpler UI for lead and pipeline management). That was based on a Salesforce back-end rather than Pipedrive, but the principle is the same.
The big issue you'll face is authorization. You want each insurance inspection company to see only their own data - so you'll need ID management. You may even want user roles, managed by an admin within the insurance inspection company.
Airtable is great, but doesn't provide that level of sophistication. I used Knack (www.knack.com), synchronizing data with the CRM backend using Make (www.make.com).
Knack provides a UI to its own database backend, all in the cloud. Make is a graphical, no-code workflow automation solution that allows you to connect over 1,400 SaaS solutions (including Pipedrive and Knack) in simple (or complex) use-cases without coding.
Full disclosure - I work at Make now, though I didn't at the time I built that tool. Both Knack and Make are well worth checking out. And there's a rich ecosystem of consultants experienced in both who could build that for you if you don't want to build it yourself.
You can try setting one up using a tool like Retool or Internal.
Determine the goals and objectives of your customer-facing portal. Identify the specific features and functionalities you want to offer to your customers, such as account management, order tracking, support ticket submission, or product information.
I am replying 30-days after your post, and perhaps you have already moved on with a solution.
I happen to be a mortgage broker. I also run a Pipedrive consultancy company called PipedriveExperts.com.
Our team has built numerous data-collections forms (with no pre-populated data), portals (with lots of pre-populated data) and other types of tools for clients in mortgage, insurance and real-estate. We can built custom software, or help you to integrate your existing tools. We are Experts with Pipedrive (of course) and also with Make.com, Zapier, 365 & Google products, and much more.
I invite you to please contact me at your convenience.