Whatsapp Channel

Adham H
Adham H Posts: 13

I can see that Facebook Messenger is something you guys are working on. I think that Whatsapp should be of your top priorities since it's a very big channel for most of us, I have tried everything in terms of marketplace products but nothing where you can trigger automated messages & respond back. The main issue is that when the whole customer data (Orders are ) here the actual agent doesn't have that access because they most probably would be using intercom or LiveChat or Zensupport. It would be amazing if you guys could build something around an omnichannel 5 way with the phone- WhatsApp - text - email - etc. in the leads section justing adding on to the chatbot and chat which in my point of view is amazing work

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