Live Chat Features

Zeeshan Sabqi
Zeeshan Sabqi Member Posts: 1 VERIFIED MEMBER
edited July 2022 in Ideas and Product Feedback #1

Hello,

I would like to suggest a feature that will make LeadBooster Live Chat feature even more desirable for all Pipedrive users.

Features:-

Geographic Location: Being able to see Geographic location of the users in the Live Chat will assist with processes, region specific pricing, and customer closing tactics etc.

Source: Inform Live Chat Agents in a tab through which website the customer is engaging from and viewing which page.

Chat History: If a customer contacts multiple time, a button to see customers chat history to better cater clients needs.

Let me know if anything else needs to be added?

 

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Comments

  • Larry Mayo
    Larry Mayo Member Posts: 2 VERIFIED MEMBER
    edited April 2022 #2

    I have a question?  Can I move my entire Pipedrive into an excel spreadsheet?

  • Francine Soto
    Francine Soto Member Posts: 6 VERIFIED MEMBER
    10 Comments First Anniversary Photogenic
    edited June 2022 #3

    Great features - I agree.  Can we also add setting online/offline hours for live chat so an admin doesn't have to give admin permissions to the individual managing LeadBooster Live Chat?

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