Synching Incoming E-Mail

Frank_52302

I think I know how to send e-mail to Pipedrive bei using the generic or deal specific e-mail adress. But this seems to work only with e-mail that I am sending. Incoming e-mail using the same adresses are not shown in Pipedrive. Is this the correct behaviour? Why is it done this way?

Boris Tsibelman

Hey Frank,

 

You should setup email sync

Check out this link for detailed instructions on how to set it up - https://support.pipedrive.com/en/article/how-can-i-set-up-the-email-sync

 

 

Frank_52302

Boris Tsibelman said:

Hey Frank,

 

You should setup email sync

Check out this link for detailed instructions on how to set it up - https://support.pipedrive.com/en/article/how-can-i-set-up-the-email-sync

 

 

I have tested the feature but I do not like the concept. In PD I need the history of e-mails, but in my inbox are sitting e-mails I have to act upon. If I am done acting, I usually remove the from the inbox. But if I do this with synching enabled, the e-mails get deleted from PD.