Zapier Lead creation, cannot finalize it

Özge Sıla
Özge Sıla Member Posts: 4 VERIFIED MEMBER
edited July 2022 in Apps and Integrations #1

Hello trying to create a lead in the lead inbox with Zapier.  The leads are coming from Facebook Ads, however it says 

"Neither an Organization nor a Person were provided. One of them must be provided in order to create a lead."

 

Also, I am filling both company and person field but still didn't work.

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  • Boris Tsibelman
    Boris Tsibelman Member Posts: 828 VERIFIED MEMBER
    1000 Comments Third Anniversary 5 Likes First Answer
    edited February 2022 #2

    try to use an account called "Facebook Ads" .. something that is constant and see if it goes through. 

  • Özge Sıla
    Özge Sıla Member Posts: 4 VERIFIED MEMBER
    edited August 2021 #3
    Boris Tsibelman said:

    try to use an account called "Facebook Ads" .. something that is constant and see if it goes through. 

    I started with "Facebook Lead Ads". Second step is to create a person on Pipedrive. The third step is "create lead" however either ı create a person or not 3rd step is not working. ı constantly see the message ""Neither an Organization nor a Person was provided. One of them must be provided in order to create a lead.""

     

     

     

  • Keith Greywood
    Keith Greywood Member Posts: 34 VERIFIED MEMBER
    Third Anniversary 10 Comments Photogenic
    edited August 2021 #4

    My preferred method is using Zapier to create a person, then using PD to create a lead using automations (change it depending on lead source) 

     

  • Keith Greywood
    Keith Greywood Member Posts: 34 VERIFIED MEMBER
    Third Anniversary 10 Comments Photogenic
    edited September 2021 #5
    Boris Tsibelman said:

    try to use an account called "Facebook Ads" .. something that is constant and see if it goes through. 

    Use 'Find Person' and search by name or email - this field uses the person ID if that is useful

  • Özge Sıla
    Özge Sıla Member Posts: 4 VERIFIED MEMBER
    edited September 2021 #6
    Boris Tsibelman said:

    try to use an account called "Facebook Ads" .. something that is constant and see if it goes through. 

    that works thanx! I have been trying to catch it with "name" instead of "id"

  • Keith Greywood
    Keith Greywood Member Posts: 34 VERIFIED MEMBER
    Third Anniversary 10 Comments Photogenic
    edited September 2021 #7
    Boris Tsibelman said:

    try to use an account called "Facebook Ads" .. something that is constant and see if it goes through. 

    Yeah, I did the same, likely a common issue :)

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