Anyone know how to fix the email integration properly?

Tony Matthews
Tony Matthews Posts: 9

As a salesperson pipedrive is a good tool that's easy to use. The email integration is so unreliable, does anyone else find this?

Yesterday - working fine. Today - only importing internal emails. My colleague sat next to me - working fine.

I've not changed anything on my PC. 

All I get from Pipedrive is clear my cookies

There must be a proper solution to it

 

 

Comments

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 599 COMMUNITY MANAGER
    100 Comments 5 Answers 5 Likes Community Manager
    edited February 25 #2

    Hi @Tony Matthews , please reach out to our Support team who will be able to quickly help you with questions regarding any issues with email sync on your account 🔎

    For urgent or specific technical issues, Support is the most adequate and quickest channel of communication, as the Community focuses on exchanging knowledge, best practices and ideas. Thank you!

  • Tony Matthews
    Tony Matthews Posts: 9
    edited October 2021 #3

    Hi @Tony Matthews , please reach out to our Support team who will be able to quickly help you with questions regarding any issues with email sync on your account 🔎

    For urgent or specific technical issues, Support is the most adequate and quickest channel of communication, as the Community focuses on exchanging knowledge, best practices and ideas. Thank you!

    Thanks Manuel, They have fixed it. The issue is it keeps coming back. it keeps breaking, and you have to go through the aggravation of reporting it.

    They've fixed it this time. It only ever effects one user. It defies logic that only 1 user has a problem, that 1 user has not made any changes. You report it to PD and they fix it. Whatever they are fixing needs a proper fix

  • Manuel Oliveira
    Manuel Oliveira Admin Posts: 599 COMMUNITY MANAGER
    100 Comments 5 Answers 5 Likes Community Manager
    edited October 2021 #4

    Hi @Tony Matthews , please reach out to our Support team who will be able to quickly help you with questions regarding any issues with email sync on your account 🔎

    For urgent or specific technical issues, Support is the most adequate and quickest channel of communication, as the Community focuses on exchanging knowledge, best practices and ideas. Thank you!

    Hi Tony I appreciate what you mean, though it sounds like a user specific issue from your description. Should it come back, please let our support team know! They keep a history of past conversations, and so will be able to check what changes have been made already and where to go from there.

  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,037
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited October 2021 #5

    Are you using outlook or gmail?