"Caller ID from incoming Calls" does not work if phone is locked

Hello everyone,

In my Android phone, I have set up the preference "Caller ID from incoming Calls" in my Pipedrive App,  to receive contact info from incoming calls.

When I receive an incoming phone call on my Android (OnePlus Nord), if my phone is unlocked I get that contact info.

However, if my phone is locked, I do not get any pipedrive info. This is very annoying because usually when I get an incoming call, my phone is locked; so the feature of Caller ID from incoming calls is kind of useless.

Just to be safe, I have removed the battery control from Android, so the app should not be getting killed in the background. 

Questions:

  • Am I doing something wrong?
  • Are there any workarounds? Like using another system (I'd rather avoid a VoIP system)?
  • Would this work on iPhone?

Kind regards,

Inaki Crespo

Director of Product & Software @ kodit.io

Comments

  • Iñaki Crespo_41636
    edited February 25 #2

    (cannot add the photo in the open post)

    This is how it looks like if my phone screen is unlocked:

    image

     

     

    This is how it looks like if my phone screen is locked:

    image
  • Kreete K
    Kreete K Moderator Posts: 232 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited October 2021 #3

    (cannot add the photo in the open post)

    This is how it looks like if my phone screen is unlocked:

    image

     

     

    This is how it looks like if my phone screen is locked:

    image

    Hi! 

    Please reach out to our support team via in-app chat or email [email protected]ve.com to check this and understand what is going on. As to iPhone, then Caller ID on iOS devices will only work for numbers with country codes. iOS platform restrictions only give the ability to show the Pipedrive contact name on an incoming call.

    More details here: https://support.pipedrive.com/en/article/calling-and-logging-calls-in-the-mobile-app