Hi, it seems that even if I read an email that I have sent to a prospect, that it is tracking my ope

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Shaun Doherty
Shaun Doherty Member Posts: 2
edited July 2022 in Sales CRM #1

 

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  • Kreete K
    Kreete K Pipedrive Team Posts: 355 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
    edited February 2022 #2
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    Hi Shaun!

    In this case, it depends on where you open the email. If you open it up from the external mail provider, it does count as an opening. It is so because of how the email tracking works. It is done by adding a tracking pixel to each email where tracking has been enabled, which will register when an email has been opened by the recipient. The tracking pixel can become unintentionally triggered by the opening of the tracked email through the Sent folder of your email client. To avoid triggering a false open alert, we suggest staying within Pipedrive for the purposes of the sending and opening of your tracked emails.

    You can find more details about email tracking here.

  • Shaun Doherty
    Shaun Doherty Member Posts: 2
    edited November 2021 #3
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    Kreete K said:

    Hi Shaun!

    In this case, it depends on where you open the email. If you open it up from the external mail provider, it does count as an opening. It is so because of how the email tracking works. It is done by adding a tracking pixel to each email where tracking has been enabled, which will register when an email has been opened by the recipient. The tracking pixel can become unintentionally triggered by the opening of the tracked email through the Sent folder of your email client. To avoid triggering a false open alert, we suggest staying within Pipedrive for the purposes of the sending and opening of your tracked emails.

    You can find more details about email tracking here.

    Thank you, I was opening the emails via Pipedrive. Raised this with the team at Pipedrive and it appears to a bug at the moment. 
    But thank you for you  response.