Hi, it seems that even if I read an email that I have sent to a prospect, that it is tracking my ope

Shaun Doherty
Shaun Doherty Posts: 2
edited July 27 in Sales CRM #1

 

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  • Kreete K
    Kreete K Moderator Posts: 232 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited February 25 #2

    Hi Shaun!

    In this case, it depends on where you open the email. If you open it up from the external mail provider, it does count as an opening. It is so because of how the email tracking works. It is done by adding a tracking pixel to each email where tracking has been enabled, which will register when an email has been opened by the recipient. The tracking pixel can become unintentionally triggered by the opening of the tracked email through the Sent folder of your email client. To avoid triggering a false open alert, we suggest staying within Pipedrive for the purposes of the sending and opening of your tracked emails.

    You can find more details about email tracking here.

  • Shaun Doherty
    Shaun Doherty Posts: 2
    edited November 2021 #3
    Kreete K said:

    Hi Shaun!

    In this case, it depends on where you open the email. If you open it up from the external mail provider, it does count as an opening. It is so because of how the email tracking works. It is done by adding a tracking pixel to each email where tracking has been enabled, which will register when an email has been opened by the recipient. The tracking pixel can become unintentionally triggered by the opening of the tracked email through the Sent folder of your email client. To avoid triggering a false open alert, we suggest staying within Pipedrive for the purposes of the sending and opening of your tracked emails.

    You can find more details about email tracking here.

    Thank you, I was opening the emails via Pipedrive. Raised this with the team at Pipedrive and it appears to a bug at the moment. 
    But thank you for you  response.