Embedding Videos in Campaign Emails

We set up a campaign email to include an embedded video. The video displays in the email preview, but it is not visible in the actual email delivered.
 

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  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited March 10 #2

    Hi @Tasha Hussey, sorry to hear about this. @Janis Rozenblats what tips can you give Tasha to troubleshoot this? 🙏

  • Janis Rozenblats
    Janis Rozenblats Posts: 197 PIPEDRIVE PRODUCT MANAGER
    100 Comments Second Anniversary Name Dropper Photogenic
    edited March 10 #3

    Not 100% sure what's the issue here, I would recommend Tasha to reach out to the support team, they should be able to take you through step by step and troubleshoot this issue better than me.

  • Inês Batata
    Inês Batata Admin Posts: 3,155 COMMUNITY MANAGER
    2500 Comments Second Anniversary 5 Likes First Answer
    edited March 10 #4

    Not 100% sure what's the issue here, I would recommend Tasha to reach out to the support team, they should be able to take you through step by step and troubleshoot this issue better than me.

    Hey @Tasha Hussey, see how to reach out to our Support team and they'll help you out with all the necessary troubleshooting :)