We need more reports over the calls within pipedrive:

Benlly Hidalgo
Benlly Hidalgo Member Posts: 8
edited July 2022 in Sales CRM #1

We need more reports over the calls within pipedrive and to know if our sales representatives are calling, what time they make their first call and all the calls to have time and activity control.
At the statistical level we need to know how many real calls they make (not activity, but they pick up the virtual phone and call) and then know with how many leads they have had the possibility of selling (leads with whom they speak at least 5 minutes).
These data are strategic for the management of a commercial team in any company.
and with the Pipe calling system we don't have it.
Give me a like to this post to claim that they make us this improvement and leave your comments about what you think you also need for this action or if you see it well.

Comments

  • Angel Sereno
    Angel Sereno Member Posts: 4
    edited February 2022 #2


    it is something very important for us too

  • Victor Ramírez_65600
    Victor Ramírez_65600 Member Posts: 1
    edited February 2022 #3

    very important

  • Boris Tsibelman
    Boris Tsibelman Member Posts: 851 PIPEDRIVE TEAM
    5 Likes Premier Solution Provider First Anniversary First Answer
    edited February 2022 #4

    I suggest using a real phone system to capture these metrics vs using Pipedrive Dialer

  • Felix_29668
    Felix_29668 Member Posts: 1
    edited February 2022 #5

    We are using the Ringover add on and it tracks the call on the person and also the time.

  • Angel Sereno
    Angel Sereno Member Posts: 4
    edited January 2022 #6

    I suggest using a real phone system to capture these metrics vs using Pipedrive Dialer

    the point is that we are using pipedrive dailer and we love it, we don't want to change. We only need these metrics

  • Angel Sereno
    Angel Sereno Member Posts: 4
    edited February 2022 #7

    we are using pipedrive dailer and we love it, we don't want to change. We only need the same metrics. 

  • Angel Sereno
    Angel Sereno Member Posts: 4
    edited January 2022 #8
    Felix said:

    We are using the Ringover add on and it tracks the call on the person and also the time.

    The point is that we are using pipedrive dailer and we love it, we don't want to change. We only need these metrics.

  • Benlly Hidalgo
    Benlly Hidalgo Member Posts: 8
    edited January 2022 #9
    Felix said:

    We are using the Ringover add on and it tracks the call on the person and also the time.

    Thank you very much for your answer. The truth is that we are very happy with the pipedrive calling system and we would not like to have to hire another app. We hope that they will take us into account in their next update, otherwise we would have to look for another option that is not the pipedrive call system itself.

  • Benlly Hidalgo
    Benlly Hidalgo Member Posts: 8
    edited January 2022 #10

    We are very happy with the pipedrive calling system and we would not like to have to hire another app. We hope that they will take us into account in their next update, otherwise we would have to look for another option that is not the pipedrive call system itself.

  • Benlly Hidalgo
    Benlly Hidalgo Member Posts: 8
    edited January 2022 #11

    I suggest using a real phone system to capture these metrics vs using Pipedrive Dialer

    Thank you very much for your answer. The truth is that we are very happy with the pipedrive calling system and we would not like to have to hire another app. We hope that they will take us into account in their next update, otherwise we would have to look for another option that is not the pipedrive call system itself.

  • Benlly Hidalgo
    Benlly Hidalgo Member Posts: 8
    edited January 2022 #12

    we are using pipedrive dailer and we love it, we don't want to change. We only need the same metrics. 

    Thanks!

  • Benlly Hidalgo
    Benlly Hidalgo Member Posts: 8
    edited January 2022 #13

    very important

    Thanks!

  • Benlly Hidalgo
    Benlly Hidalgo Member Posts: 8
    edited January 2022 #14


    it is something very important for us too

    Thanks!

  • Claudia_65850
    Claudia_65850 Member Posts: 1
    edited January 2022 #15

    Very important!

  • Josh Cohagen
    Josh Cohagen Member Posts: 3
    Name Dropper First Comment First Anniversary
    edited June 2022 #16

    We also need to be able to report on this. When a sales rep creates and completes a call for a Lead, we need to be able to report on this. Right not it appears we only have this capability within Deals... correct?