Resubscribing, new Opt In after Opt Out?

Marcus Belke
Marcus Belke Member Posts: 15 VERIFIED MEMBER
Third Anniversary 10 Comments 5 Likes
edited July 2022 in Ideas and Product Feedback #1

It is a great feature that contacts can subscribe by filling out a webform. But it does happen, that contact unsubscribe and make up there mind later down the road and want to subscribe again. It seems that this is not possible as of now. If a contact unsubscribed and fills out a new form with the wish to opt in again, this is not recognized by the system. Wil this change and what are the suggested workarounds if not? How can a contact change his/her mind.

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  • Aleksandrs Vilums
    Aleksandrs Vilums Posts: 21 VERIFIED MEMBER
    10 Comments Photogenic First Anniversary Pipedrive Team
    edited May 2022 #2

    Hi Marcus,

    Yes, that is not possible at the moment. We're working on a double opt-in message sending solution which will help to contact unsubscribed contacts and get subscribed permission.

  • Adacor Marketing
    Adacor Marketing Member Posts: 3 VERIFIED MEMBER
    edited March 2022 #3

    Hi, 

    here is a workaround that I've been using for now:

    image

    Select the contact that is trying to resubscribe to your newsletter --> select "mass adapt" --> change marketing status --> subscribed

  • Marcus Belke
    Marcus Belke Member Posts: 15 VERIFIED MEMBER
    Third Anniversary 10 Comments 5 Likes
    edited May 2022 #4
    Aleksandrs Vilums said:

    Hi Marcus,

    Yes, that is not possible at the moment. We're working on a double opt-in message sending solution which will help to contact unsubscribed contacts and get subscribed permission.

    HI Aleksandrs, any progress here? Happy to be a beta tester.

  • Aleksandrs Vilums
    Aleksandrs Vilums Posts: 21 VERIFIED MEMBER
    10 Comments Photogenic First Anniversary Pipedrive Team
    edited May 2022 #5
    Aleksandrs Vilums said:

    Hi Marcus,

    Yes, that is not possible at the moment. We're working on a double opt-in message sending solution which will help to contact unsubscribed contacts and get subscribed permission.

    Marcus, we'll invite you in testing!

    Additional reference: https://community.pipedrive.com/post/double-opt-in-webform-for-campaigns-610b8d5c8bf182e2c66dedbd?post=627818dc6baf1461f4b92f49 

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