1 email chain in 2 deals

Lydia Marquez
Lydia Marquez Member Posts: 2 VERIFIED MEMBER
edited May 2022 in Sales CRM #1

Hello, Is there a way that can link the same email to 2 deals? unfortunately one costumer has been sending information from 2 deals in 1 email chain.Thanks for your help :)

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  • Edie Mew
    Edie Mew Member Posts: 166 VERIFIED MEMBER
    Third Anniversary 100 Comments 25 Up Votes 25 Likes
    edited February 2022 #2

    Hi @Lydia Marquez  you can use the Deal unique bcc email address to link the emails. Forward the email to yourself, in the bcc section apply the Deal unique email address (found in screenshot). This will link the emails in the Deal

    image
    Enter a Deal and scroll down, focus on the left side panel until you find Email BCC
  • Boris Tsibelman
    Boris Tsibelman Member Posts: 822 VERIFIED MEMBER
    1000 Comments Third Anniversary 5 Likes First Answer
    edited February 2022 #3
    Edie Mew said:

    Hi @Lydia Marquez  you can use the Deal unique bcc email address to link the emails. Forward the email to yourself, in the bcc section apply the Deal unique email address (found in screenshot). This will link the emails in the Deal

    image
    Enter a Deal and scroll down, focus on the left side panel until you find Email BCC

    That's a good creative idea! 

     

    Thank you

  • Lydia Marquez
    Lydia Marquez Member Posts: 2 VERIFIED MEMBER
    edited February 2022 #4
    Edie Mew said:

    Hi @Lydia Marquez  you can use the Deal unique bcc email address to link the emails. Forward the email to yourself, in the bcc section apply the Deal unique email address (found in screenshot). This will link the emails in the Deal

    image
    Enter a Deal and scroll down, focus on the left side panel until you find Email BCC

    Thanks! I was going crazy about this, but now it's solved!

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