Linking one email to multiple deals?

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Andy_64402
Andy_64402 Member Posts: 2
5 Up Votes

Is it possible to link one email to multiple deals in multiple pipelines? 

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  • Bruce Bignell
    Bruce Bignell Member Posts: 16
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    edited April 2022 #2
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    Hey Andy,

    Not to my knowledge, right now, it's one email to a single deal in a single pipeline. 

    The email history is linked to a single contact and or organization though, so you can check the previous correspondence there.

    Out of interest, what's your use case for wanting one email to multiple deals?

    Best,

    Bruce 

  • Andy_64402
    Andy_64402 Member Posts: 2
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    edited April 2022 #3
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    Hey Andy,

    Not to my knowledge, right now, it's one email to a single deal in a single pipeline. 

    The email history is linked to a single contact and or organization though, so you can check the previous correspondence there.

    Out of interest, what's your use case for wanting one email to multiple deals?

    Best,

    Bruce 

    Hi Bruce,

    Thanks for the response. We are a nonprofit association that runs multiple events throughout the year and use a separate pipeline for each meeting. There are instances where we are communicating with a person from one company that is interested in multiple events, thus would make it easier for us to link that one email chain to multiple pipelines (events) to track all our event pipelines more efficiently.

    Any recommendations or tips?

    Looking forward to your response,

    Andy

  • glass_man
    glass_man Member Posts: 2
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    edited June 2022 #4
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    We have similar needs, in that Customers will for example respond to one Deal, but then inquire about another Deal.  

    I have done a work around by responding to the email and change the subject to the new inquiry, then use that new email to create a new deal.

  • ilpet
    ilpet Member Posts: 5
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    edited June 2022 #5
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    We would also need the option to link one e-mail to multiple deals. We have a lot of customers with multiple deals. In many e-mails we or they mention multiple topics that are relevant for multiple deals. 

    By sending it works with BCC link of the relevant deals, but it is very time-consuming. 

    By receiving emails it is not possible. 

    So please solve it Pipedrive.

  • Ralph_82956
    Ralph_82956 Member Posts: 1
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    I would like this option too, is there a way to request or vote for it?

  • Jack Ridel
    Jack Ridel Member Posts: 1
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    I need this function also. Often have one customer with multiple deals and in an email we may discuss all the deals

  • anisha_verbate
    anisha_verbate Member Posts: 1
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    Agreed - this is also a major challenge for us. As we get everything set up, this is our first major challenge for a business who doesn't simply sell one product.

    We have a paid community that then upsells to a software tool. So, we have separate pipelines to measure their progress through those two buyer journeys. Because it's the same buyer, we use a single email chain to manage the communications with the customer. It doesn't make sense for us to kick off a separate email thread to manage their purchase patterns/decision.

    If you're going to encourage users to use different pipelines for different products, this philosophy has to be consistent through to your major product feature - managing emails. Having an inconsistent philosophy across your core feature sets is a bit mind-blowing.

    I'd have to imagine the PipeDrive team has a recommendation for customers like us - this is a pretty common sales motion. Open to your guidance/recommendation if you're not going to make an explicit fix.

  • Brandon Wood
    Brandon Wood Member Posts: 55
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    I need this as well. I deal with the same customers on multiple proposals. The biggest issue I have is sometimes your software threads together 2 separate conversations into the same thread, even though these conversations have different subject lines and remain separate in Gmail. Other times I may have multiple deals for the same project.

  • RafaelSantos
    RafaelSantos Member Posts: 10
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    Bumping, since it seems there are several users needing this function.

  • agent-007
    agent-007 Member Posts: 1
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    Would need the same!

  • Guillaume_1141
    Guillaume_1141 Member Posts: 46
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    Same over here. Bumping

  • tdr
    tdr Member Posts: 1
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    Bumping, we absolutely need this too.

  • Jonathan Gennick
    Jonathan Gennick Member Posts: 61
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    I'm less worried about emails, but it would sometimes help me to be able to associate a meeting with multiple deals and multiple projects. It is common for me to have internal meetings that cover multiple deals and projects in one go.

  • Brandon Wood
    Brandon Wood Member Posts: 55
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    Agreed. Linking a meeting, phone call, email, or other activity to several deals would make a lot of sense. Right now, I either have multiple activities for the same customer on the same day or have one activity and use notes for the other open projects I have with them. I typically make notes on the other projects but it doesn't look like any activity was done.

  • Renae Bell
    Renae Bell Member Posts: 1
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    Bumping this up as well. We need to be able to link both meetings and emails to multiple deals.