What is the best phone solution?
Right now, I linked Cloudtalk to Pipedrive and everything works fine. An important KPI on which we direct our sales representatives is the number of customer contacts they have. But...
Problem: the integration between Cloudtalk and Pipedrive is build in such a way that every call made (including voicemail) is registrered as a phone call (activity) with status 'done'.
Solution 1: an integration between Caller X and Pipedrive where it's possible to set conditions in the integration. In this case, the condition would be. If phone call is longer then 10 sec, then phone call is logged as customer contact (activity) with status 'done'.
Solution 2: using Integromat/Zapier as an intermediate step. However, this is not my favorite solution. But if there is a workaround already tested an implemented, it would be useful. I simply don't want to figure that out myself.
Does anyone know what caller fits our need? Much love for the one helping me out!!