Automated email not showing up in contacts done timeline

Rico den Burger_72422

Hi all,

 

I hope you guys can help me out. My company sends automatic emails when we add a contact. The contact does receive the email, but the sent email is not showing up in the contact's done timeline. 

What is going wrong here?

Thanx in advance, Rico.

 

Boris Tsibelman

1- Is your email integration turned on?

2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1

Kreete K

Hi Rico! 

You can also reach out to our Support team via in-app chat or support@pipedrive.com so they could check a bit further based on the screenshots of your account. Might be something they can suggest  

Rico den Burger_72422

Boris Tsibelman said:

1- Is your email integration turned on?

2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1

Hi Boris, 

Thank you for your quick response. The e-mail integration is turned on. I will try your second solution to see if this works. Thank you. 

Rico den Burger_72422

Kreete K said:

Hi Rico! 

You can also reach out to our Support team via in-app chat or support@pipedrive.com so they could check a bit further based on the screenshots of your account. Might be something they can suggest  

Hi Kreete, thank you for reaching out. I will try the solution Boris suggest. If that doesn't work I will try support. Thank you.