Hi all! If you already have a Community member account and get a prompt about our new Terms, all you have to do is read and accept them and continue your login as usual. No need to create a new account, and you also won’t be asked again when you come back. Thank you for growing with us!
Automated email not showing up in contacts done timeline
Hi all,
I hope you guys can help me out. My company sends automatic emails when we add a contact. The contact does receive the email, but the sent email is not showing up in the contact's done timeline.
What is going wrong here?
Thanx in advance, Rico.
Comments
-
1- Is your email integration turned on?
2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1
0 -
Hi Rico!
You can also reach out to our Support team via in-app chat or [email protected] so they could check a bit further based on the screenshots of your account. Might be something they can suggest
0 -
Boris Tsibelman said:
1- Is your email integration turned on?
2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1
Hi Boris,
Thank you for your quick response. The e-mail integration is turned on. I will try your second solution to see if this works. Thank you.
0 -
Kreete K said:
Hi Rico!
You can also reach out to our Support team via in-app chat or [email protected] so they could check a bit further based on the screenshots of your account. Might be something they can suggest Hi Kreete, thank you for reaching out. I will try the solution Boris suggest. If that doesn't work I will try support. Thank you.
0
