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Automated email not showing up in contacts done timeline


Hi all,
I hope you guys can help me out. My company sends automatic emails when we add a contact. The contact does receive the email, but the sent email is not showing up in the contact's done timeline.
What is going wrong here?
Thanx in advance, Rico.
Comments
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1- Is your email integration turned on?
2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1
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Hi Rico!
You can also reach out to our Support team via in-app chat or [email protected] so they could check a bit further based on the screenshots of your account. Might be something they can suggest0 -
Boris Tsibelman said:
1- Is your email integration turned on?
2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1
Hi Boris,
Thank you for your quick response. The e-mail integration is turned on. I will try your second solution to see if this works. Thank you.
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Kreete K said:
Hi Rico!
You can also reach out to our Support team via in-app chat or [email protected] so they could check a bit further based on the screenshots of your account. Might be something they can suggestHi Kreete, thank you for reaching out. I will try the solution Boris suggest. If that doesn't work I will try support. Thank you.
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