Automated email not showing up in contacts done timeline

Hi all,

 

I hope you guys can help me out. My company sends automatic emails when we add a contact. The contact does receive the email, but the sent email is not showing up in the contact's done timeline. 

What is going wrong here?

Thanx in advance, Rico.

 

Comments

  • Boris Tsibelman
    Boris Tsibelman Community Driver Posts: 1,037
    1000 Comments Second Anniversary Combo Breaker Photogenic
    edited March 30 #2

    1- Is your email integration turned on?

    2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1

  • Kreete K
    Kreete K Moderator Posts: 235 PIPEDRIVE CUSTOMER SUPPORT
    100 Comments 5 Answers Second Anniversary 5 Likes
    edited May 7 #3

    Hi Rico! 

    You can also reach out to our Support team via in-app chat or [email protected] so they could check a bit further based on the screenshots of your account. Might be something they can suggest :) 

  • Rico den Burger_72422
    edited March 30 #4

    1- Is your email integration turned on?

    2- You can bcc the pipedrive record [through the automation] so it gets recorded even if you dont use #1

    Hi Boris, 

    Thank you for your quick response. The e-mail integration is turned on. I will try your second solution to see if this works. Thank you. 

  • Rico den Burger_72422
    edited March 30 #5
    Kreete K said:

    Hi Rico! 

    You can also reach out to our Support team via in-app chat or [email protected] so they could check a bit further based on the screenshots of your account. Might be something they can suggest :) 

    Hi Kreete, thank you for reaching out. I will try the solution Boris suggest. If that doesn't work I will try support. Thank you.