Syncing contacts with Outlook 365

Michel Larose
Michel Larose Member Posts: 2
edited July 2022 in Sales CRM #1

The contact synchronization with Outlook 365 does work fairly well, but there are 2 main issues that we are encountering:

  1. The synchronization does populate the expected outlook contact fields (Last name, First name, address, email, phone, etc.).  Except that the Outlook contact field "File as" stays blank.  Therefore, the all the contacts in outlook are in a "random" order with no way to sort !
  2. In our organization, people that do not have a direct line or an extension are entered with no phone number since this would be redundant to repeat the same phone number that is already in the organization's phone number field. Therefore, these contacts appear in outlook with no phone number.

Has anyone encountered these issues and found any solution ?