My leads don't have marketing consent even though they are opting in

Jacqui Evans

Hi There,

My incoming leads (from web forms) are not coming in as having 'marketing consent' even though they are checking the 'opt-in' check box in the form. How can I fix?

Edie Mew

Hi @Jacqui Evans  do you have a custom field to capture their answer?

Janis Rozenblats

Hi @Jacqui Evans this might be helpful https://support.pipedrive.com/en/article/web-forms#consent-fields-for-web-forms
If you are using Campaigns, then webforms will have a marketing status field that can be added to the webform for option.

Aleksandrs Vilums

Hi, @Jacqui Evans & @Edie Mew 

You can get your form contacts marked as Subscribed (single opt-in). Do do so:

1. Go to your Web Form -> edit. 
2. Click on [+] to add a new block
3. In block Input field select Person -> Marketing status field name.
4. Save

Contacts now will have the option to select a checkbox if they want to be subscribed to marketing newsletters:

• If contact will select the checkbox, it will be added with Marketing status Subscribed.
• If contact will not select the checkbox, it will be added with Marketing status No consent.

Later you will have option to find how many Subscribed and No consent Marketing status contacts you have, filter those and so on. 

! To use Subscribed contacts, be sure your company has Pipedrive by Campaigns enabled. 

N.B. Now with Pipedrive Web Forms you can add single opt-in subscribed contacts. Double opt-in option is not available yet.

FilutP

It works only in english version