Call logging

Pipedrive User 164
Pipedrive User 164 Member Posts: 171
First Anniversary 5 Up Votes First Comment 5 Likes
edited July 2022 in Sales CRM #1

Been away from the app for a bit. Remind me again please. does the mobile app automatically log a call record when both dialing out from the app and also when an incoming call is received from a number that matches a contact in the database?



  • Andre Vill
    Andre Vill Member Posts: 131
    First Anniversary Name Dropper First Comment 5 Likes
    edited May 2022 #2

    Hi Brad!

    Yes, when you have the options ticked in preferences, then it should work both ways.
    In practice, it works like 50-60% of the time for incoming calls, at least for me.

  • Ajay
    Ajay Member Posts: 2
    First Comment Photogenic

    HI does this mean that you can log your incoming and outgoing calls which are not saved on your phone or the PD CRM database ? Could you tell me if this feature is available in the essential plan ?

    if yes how do we connect so i can solve my problem ? My email is