New: 💬 Facebook Messenger and WhatsApp integrations

Lina_38202
Lina_38202 Posts: 10 PIPEDRIVE PRODUCT MANAGER
Pipedrive Employee
edited July 28 in What's New #1
image

 

Manage all your conversations from Facebook Messenger and Business WhatsApp in Pipedrive, keep them organized and connected to your contacts, leads and deals!

What:
With our new Messaging inbox integrations you’ll be able to:

  • contact prospective leads or clients, and track your conversations without leaving Pipedrive;
  • intuitively create contacts, leads, or deals from conversations and store your conversation history in the related contact, lead or deal;
  • share conversations with colleagues and even assign them to the ideal team member for follow-up.


When: 
Starting today, for all companies in all plans.

How to start:

Connect our Facebook Messenger and Business WhatsApp integration apps or add the apps directly within Pipedrive (Leads > Messaging inbox).

 

Learn all about it in our Knowledge Base.

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Comments

  • This is awesome! Eager to check it out.

  • Brad Lynch
    Brad Lynch Posts: 19
    edited May 11 #3

    Can you create new Messenger conversations from within Pipedrive?

     

  • Lina_38202
    Lina_38202 Posts: 10 PIPEDRIVE PRODUCT MANAGER
    Pipedrive Employee
    edited May 10 #4

    Can you create new Messenger conversations from within Pipedrive?

     

    Hey @Brad Lynch , we know how valuable this use case can be. But currently, unfortunately, this is not possible due to Facebook/Meta API's limitations. 

  • Jakob Thusgaard
    Jakob Thusgaard Posts: 15
    10 Comments Photogenic First Anniversary
    edited May 11 #5

    Can you create new Messenger conversations from within Pipedrive?

     

    ...and whatsapp? Create new ones? Should be pretty simple...

  • Renee Chandler
    Renee Chandler Posts: 16
    10 Comments Photogenic First Anniversary
    edited May 11 #6

    Can you create new Messenger conversations from within Pipedrive?

     

    I'm currently actively using a white label version of High Level - working on converting BACK to PD. But the it's the same way there - you can't initiate a conversation via FB, but once the lead starts the conversation via FB you can respond through HL. I'm guessing PD will be similar. 

    I've had at times where I couldn't respond through HL and had to go back through FB - another quirk I've seen is that sometimes FB doesn't recognize that there's been a response and will remind you there's an unanswered message, even though we DID respond, just not directly through FB.

    Maybe as there are more 3rd party systems doing this, FB will play nicer...

  • Brad Lynch
    Brad Lynch Posts: 19
    edited May 10 #7

    Can you create new Messenger conversations from within Pipedrive?

     

    Thanks @Lina . That's a pity.  Hopefully in the future.  A much nicer platform for text communication than SMS

  • Brad Lynch
    Brad Lynch Posts: 19
    edited May 11 #8

    Can you create new Messenger conversations from within Pipedrive?

     

    Thanks @Lina . That's a pity.  Hopefully in the future.  A much nicer platform for text communication than SMS

  • Petr Soukenik
    Petr Soukenik Posts: 2
    Photogenic First Anniversary
    edited June 22 #9

    is there any plan to do it also for LinkedIn and Sales Navigator?

  • Jakob Thusgaard
    Jakob Thusgaard Posts: 15
    10 Comments Photogenic First Anniversary
    edited May 11 #10

    is there any plan to do it also for LinkedIn and Sales Navigator?

    Already now there's been an integration of sorts between LinkedIn automation tool Dux-Soup and Pipedrive, which creates a messaging log in Pipedrive.

    That extended functionality would likely require help from LinkedIn, and in their world Salesforce and MS Dynamics are likely first in line for that sort of functionality.

    I know - that's mostly assumptions-based, but would seems logical to me...

  • Lina_38202
    Lina_38202 Posts: 10 PIPEDRIVE PRODUCT MANAGER
    Pipedrive Employee
    edited May 11 #11

    is there any plan to do it also for LinkedIn and Sales Navigator?

    Hey @Petr Soukenik, we have researched this option as well, but for now LinkedIn Messaging API is restricted for the public usage. If the situation changes, we will consider this integration for our next plans.   

  • Brad Lynch
    Brad Lynch Posts: 19
    edited May 11 #12

    Can you create new Messenger conversations from within Pipedrive?

     

    Thanks @Lina . That's a pity.  Hopefully in the future.  A much nicer platform for text communication than SMS

  • Marco Govoni
    Marco Govoni Posts: 188
    100 Comments Second Anniversary 5 Likes Name Dropper
    edited May 11 #13

    In the future is is your plan to Connect Telegram? Thanks

  • Brandon Wood_1990
    Brandon Wood_1990 Posts: 42
    10 Comments Second Anniversary Name Dropper Photogenic
    edited June 22 #14

    is there any plan to do it also for LinkedIn and Sales Navigator?

    Forget LinkedIn messaging, I would be happy with just LinkedIn Sales Navigator integration. When is that long overdue feature coming?

  • Wesley_49026
    Wesley_49026 Posts: 22
    10 Comments Name Dropper Photogenic First Anniversary
    edited May 11 #15

    Looks interesting! Will WhatsApp also be part of the workflow automation possibilities? Thanks!

  • Dr. Jürg Ruf
    Dr. Jürg Ruf Posts: 8
    Photogenic First Anniversary
    edited May 14 #16

    I tried the integreation with Facebook Messenger, seams working.

    Integration with Business WhatsApp is very complicated, I didn't succed because the setup in twilio.com is complicate and confusing and was at least not possible. What a mess ...

  • Andrey Henke
    Andrey Henke Posts: 3
    edited June 6 #17

    I would like some help, if possible.

    I want to connect Whatsapp to PipeDrive, but I have one difficulty.

    We work with customers that have more than one deal. It means that one person can discuss several deals with us. I want my team to use a whatsapp tool that can manage all the talks to the correct deal, but so far, I did not find the correct tool. All Apps I have seen do not have the possibility of having the integration with PD for different deals.

    Anyone have any suggestion?

    Kind regards,

    Andrey Henke