Removing Bounced Emails

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Luke Stafford
Luke Stafford Member Posts: 3
edited August 2023 in Ideas and Product Feedback #1

Is there any way to ensure that emails that bounce/are faulty are removed from cadences?

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  • Boris Tsibelman
    Boris Tsibelman Member Posts: 843
    5 Likes First Anniversary First Answer Combo Breaker
    edited May 2022 #2
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    At the moment there is no way to automate a bounced email to be removed from a cadence. 

  • BryonS
    BryonS Member Posts: 2
    Name Dropper Photogenic First Comment
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    Is this information still accurate?

  • Kreete K
    Kreete K Pipedrive Team Posts: 355 PIPEDRIVE TEAM
    5 Likes First Anniversary First Answer Name Dropper
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    Hi @BryonS

    This is still true, yes. We have no option to automatically remove these Contacts/email addresses.

  • ddavis
    ddavis Member Posts: 1
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    How do we get this function moved onto the product roadmap? We send out 300 emails daily and when they bounce we would love to flag that contact or have a filter to remove them from the next campaign.

  • BryonS
    BryonS Member Posts: 2
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    Agree with this. This needs to be bumped up in priority to provide competitive feature as a marketing campaign product.

  • CMG707
    CMG707 Member Posts: 6
    5 Up Votes Photogenic First Comment
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    Where can upvote this feature request? We're in the same boat as everyone else on this thread.

  • Karolina
    Karolina Member Posts: 1
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    Hi, did anything change with this feature?

  • Jared
    Jared Member Posts: 53
    5 Likes Combo Breaker First Comment First Answer
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    Okay. After much looking, I have found a potential solution to this.

    1. Create a webhook that sends data to a Zapier webhook when a person is updated. It will send the "marketing status" value in the field.
    2. You can then filter for the "bounced" value to update the contact in Pipedrive to the "unsubscribed" value so no more emails will be sent.

    Let me know if you have any questions or if something else is needed in your scenario.

  • CarolynPSM
    CarolynPSM Member Posts: 1
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    Any native update on handling this automatedly?