E-mail Tracking

Jennifer Butler
Jennifer Butler Posts: 1
edited June 9 in Sales CRM #1

what is the difference between "opened" and "clicked" in e-mail tracking?

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  • Andre Vill
    Andre Vill Posts: 138
    100 Comments Second Anniversary 5 Likes First Answer
    edited May 13 #2

    Hi Jennifer!

    I found this in Email Tracking documentation. Hope this helps!

    This is done by adding a tracking pixel to each email where tracking has been enabled, which will register when an email has been opened by the recipient, and if links in that email have been clicked.

    https://support.pipedrive.com/en/article/email-tracking