E-mail Tracking

Jennifer Butler

what is the difference between "opened" and "clicked" in e-mail tracking?

Andre Vill - DominateSales.io

Hi Jennifer!

I found this in Email Tracking documentation. Hope this helps!

This is done by adding a tracking pixel to each email where tracking has been enabled, which will register when an email has been opened by the recipient, and if links in that email have been clicked.

https://support.pipedrive.com/en/article/email-tracking