E-mail Tracking

Jennifer Butler
Jennifer Butler Member Posts: 1
edited June 2022 in Sales CRM #1

what is the difference between "opened" and "clicked" in e-mail tracking?



  • Andre Vill
    Andre Vill Member Posts: 131
    First Anniversary Name Dropper First Comment 5 Likes
    edited May 2022 #2

    Hi Jennifer!

    I found this in Email Tracking documentation. Hope this helps!

    This is done by adding a tracking pixel to each email where tracking has been enabled, which will register when an email has been opened by the recipient, and if links in that email have been clicked.