Profile picture already there when filling a new contact

Cesar D. Quintero
Cesar D. Quintero Posts: 1
edited July 2022 in Ideas and Product Feedback #1

Sometimes, when creating a new person contact, after filling the fields but before signing any picture, a photo already shows up in my contact!. And no one in all my organisation has that contact (is a new one). 

 

It has happened to me about 10-12 times.

Any ideas why?

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  • Andre Vill
    Andre Vill Posts: 138
    100 Comments Second Anniversary 5 Likes First Answer
    edited May 2022 #2

    Hi Cesar!

    Do you have Smart Contacts Data enabled?

  • Kreete K
    Kreete K Moderator Posts: 290
    100 Comments 5 Answers Second Anniversary 5 Likes
    CUSTOMER SUPPORT
    edited May 2022 #3

    Hi Cesar! 

    This can happen if you have Contact sync enabled and this newly added Contact person has set up their profile picture in Contact provider (Google for example). So the Contact Sync identifies this profile based on the email address. 

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