Call outcome - extremely needed

Andrei Panciuc
Andrei Panciuc Posts: 8
Name Dropper First Comment Photogenic
edited July 18 in Apps and Integrations #1

Hi guys!

Do you use call outcomes in the automation? Are there any viable workarounds for this to work?

 

 

Comments

  • Rob Lederer
    Rob Lederer Posts: 1
    edited May 30 #2

    I am shocked this is not an available functionality. Hubspot has had this natively for quite some time. There are many use cases to trigger workflows based on call outcome (no answer -> send email / schedule follow up task, scheduled meeting -> create meeting / move deal stage, not interested -> mark deal closed/lost, etc etc etc)

    Is this even on the horizon?

  • Andrei Panciuc
    Andrei Panciuc Posts: 8
    Name Dropper First Comment Photogenic
    edited May 30 #3

    I am shocked this is not an available functionality. Hubspot has had this natively for quite some time. There are many use cases to trigger workflows based on call outcome (no answer -> send email / schedule follow up task, scheduled meeting -> create meeting / move deal stage, not interested -> mark deal closed/lost, etc etc etc)

    Is this even on the horizon?

    Thank you, Rob. Exactly, call outcomes are the basis for various actions within the CRM. The downside is that you can't find this string anywhere - except for the API