Call outcome - extremely needed

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Andrei Panciuc
Andrei Panciuc Member Posts: 7
5 Likes First Anniversary Name Dropper First Comment
edited July 2022 in Apps and Integrations #1

Hi guys!

Do you use call outcomes in the automation? Are there any viable workarounds for this to work?

 

 

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  • Rob Lederer
    Rob Lederer Member Posts: 1
    edited May 2022 #2
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    I am shocked this is not an available functionality. Hubspot has had this natively for quite some time. There are many use cases to trigger workflows based on call outcome (no answer -> send email / schedule follow up task, scheduled meeting -> create meeting / move deal stage, not interested -> mark deal closed/lost, etc etc etc)

    Is this even on the horizon?

  • Andrei Panciuc
    Andrei Panciuc Member Posts: 7
    5 Likes First Anniversary Name Dropper First Comment
    edited May 2022 #3
    Options

    I am shocked this is not an available functionality. Hubspot has had this natively for quite some time. There are many use cases to trigger workflows based on call outcome (no answer -> send email / schedule follow up task, scheduled meeting -> create meeting / move deal stage, not interested -> mark deal closed/lost, etc etc etc)

    Is this even on the horizon?

    Thank you, Rob. Exactly, call outcomes are the basis for various actions within the CRM. The downside is that you can't find this string anywhere - except for the API