Deal idle time is wrong?

Bjørn-Henning Opheim
Bjørn-Henning Opheim Member Posts: 54
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edited June 2022 in Ideas and Product Feedback #1

I have a deal where is says idle for less than a day.. The problem is that the deal has been idle for 15 days. Is there something I am missing? The one underneath says 10 days, but has been idle for almost a month.

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  • Andre Vill
    Andre Vill Member Posts: 137
    Third Anniversary 100 Comments Name Dropper 5 Likes
    edited May 2022 #2

    Hi, Bjorn!

    Are you using the Rotting function in your Pipeline settings?

  • Bjørn-Henning Opheim
    Bjørn-Henning Opheim Member Posts: 54
    Third Anniversary 10 Comments Name Dropper 5 Up Votes
    edited May 2022 #3
    Andre Vill said:

    Hi, Bjorn!

    Are you using the Rotting function in your Pipeline settings?

    Yes I am.

  • Andreia Freixo
    Andreia Freixo Posts: 186
    100 Comments Pipedrive Team
    CUSTOMER SUPPORT
    edited May 2022 #4

    Hi there,

    If the value that appears there doesn't match the actual rotten time of the deal, would you kindly reach out to our support team so we can look into this further?

    Thank you! :)

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