Deal idle time is wrong?

I have a deal where is says idle for less than a day.. The problem is that the deal has been idle for 15 days. Is there something I am missing? The one underneath says 10 days, but has been idle for almost a month.

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  • Andre Vill
    Andre Vill Posts: 138
    100 Comments Second Anniversary 5 Likes First Answer
    edited May 20 #2

    Hi, Bjorn!

    Are you using the Rotting function in your Pipeline settings?

  • Bjørn-Henning Opheim
    edited May 20 #3

    Hi, Bjorn!

    Are you using the Rotting function in your Pipeline settings?

    Yes I am.

  • Andreia Freixo
    Andreia Freixo Moderator Posts: 191 PIPEDRIVE CUSTOMER SUPPORT
    Pipedrive Employee
    edited May 23 #4

    Hi there,

    If the value that appears there doesn't match the actual rotten time of the deal, would you kindly reach out to our support team so we can look into this further?

    Thank you! :)