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Joshua Iffla
Joshua Iffla Member Posts: 1
edited July 2022 in Sales CRM #1

We use our PD for our patients, new and existing inquiries, and want PD to be able to auto fill if this patient is truly a new patient or if they are an existing patient sending in another inquiry. 

 

Thanks in advance!

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  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,353
    1000 Comments Third Anniversary 100 Likes 5 Answers
    CONSULTANT
    edited June 2022 #2

    You should be able to do this using an automation in Make/Integromat.

     

  • Liz (Ops Designed)
    Liz (Ops Designed) Member Posts: 109
    100 Comments Second Anniversary 5 Insightfuls First Answer
    edited June 2022 #3

    Hi @Joshua Iffla like Amit mentioned, depending on how exactly Pipedrive can determine if a patient is new or existing, you may need to use a 3rd party automation tool for this. I usually work with Zapier, though Make/Integromat is reliable as well. If you share more details of exactly what you need to happen, happy to help w/ more details on a potential solution.

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