Company name in mail template incorrect

Peter de Heer
Peter de Heer Member Posts: 5
First Comment Photogenic First Anniversary
edited July 2022 in Sales CRM #1

When opening a mail template for a contact, the company name (automated cell) indicates the name of the PREVIOUS company I mailed a template to. I repeated this with multiple contacts, with the same result. (The first mail template after launching the app, the company name is empty.)

The same error with different templates.

I have cleaned cache and restarted the app several times to no avail. The problem occurs both in Chrome as well in Edge. 

The problem occurred only since today. Previously the templates worked excellent.



  • Andreia Freixo
    Andreia Freixo Posts: 180
    First Comment Pipedrive Team
    edited June 2022 #2

    Hey Peter,

    It seems like something might indeed not be right. Would you please reach out to our lovely support team so we can look deeper into this with you? 

    Thank you!