VOIP Phone Integration recommendations please.
Hello, I am new to Pipedrive and like it a lot. I'd like to ask the community for recommendations on a VOIP phone integration. We are a small team and need the basics. I've looked at Kixie and it seems a little pricey. Any other recommendations?
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I have listed some telephony options here, even though this article is about text messaging and WhatsApp integration: https://www.amitsarda.xyz/post/pipedrive-whatsapp-integration
Of all the apps mentioned here, I would say Aircall is my top recommendation. That too if you do not want to use Pipedrive's Caller.
If you have any other questions or need further help, please don't hesitate to reach out.
Best,
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Amit Sarda said:
I have listed some telephony options here, even though this article is about text messaging and WhatsApp integration: https://www.amitsarda.xyz/post/pipedrive-whatsapp-integration
Of all the apps mentioned here, I would say Aircall is my top recommendation. That too if you do not want to use Pipedrive's Caller.
If you have any other questions or need further help, please don't hesitate to reach out.
Best,
OK, thank you very much! Pipedrive has a caller function too? I'm so new at the CRM. Can you point me in the right direction for info on that?
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Amit Sarda said:
I have listed some telephony options here, even though this article is about text messaging and WhatsApp integration: https://www.amitsarda.xyz/post/pipedrive-whatsapp-integration
Of all the apps mentioned here, I would say Aircall is my top recommendation. That too if you do not want to use Pipedrive's Caller.
If you have any other questions or need further help, please don't hesitate to reach out.
Best,
Demo of Caller:
https://www.youtube.com/watch?v=7OWs9rY6BDQ
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We use the Pipedrive Caller. It's free, basic and works fine. What's still missing is the reporting functionality in case you have a team that needs to be managed.
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Ray van Gilst said:
We use the Pipedrive Caller. It's free, basic and works fine. What's still missing is the reporting functionality in case you have a team that needs to be managed.
I published a guide on how to report on call activities: https://www.amitsarda.xyz/post/analyze-call-outcomes-in-pipedrive
If you have any other questions or need further help, please don't hesitate to reach out.
Best,
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Ray van Gilst said:
We use the Pipedrive Caller. It's free, basic and works fine. What's still missing is the reporting functionality in case you have a team that needs to be managed.
Thanks Amit, this is very interesting.
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