Emails sent via Pipedrive not arriving at recipient

Marleen
Marleen Member Posts: 4
First Comment First Anniversary Photogenic
edited July 2022 in Sales CRM #1

Hi Pipedrivers. We have synced Pipedrive with our Outlook email accounts and prefer to use Pipedrive to send emails to our deals. However, we have noticed that on some occasions emails sent via Pipedrive don't seem to arrive. If we send the email directly via Outlook, they do arrive. This has been happening on random occasions with different deals and recipients. Initially we thought it was a problem at the recipient's end, however it is now happening with multiple recipients, including people who are sufficiently computer savvy. 

Is anyone else experiencing this issue?

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Comments

  • Emma_88466
    Emma_88466 Member Posts: 2
    edited July 2022 #2

    I am currently having issues sending a regular email through Pipedrive, it keeps sending it to outbox with an "Unable to send" thing at the end. The only way I can actually send it is via the mail tab - outbox and click resend. if I go to the email in the clients deal it wont allow me to resend or delete. Really hoping this is a temporary issue. 

  • diego strides
    diego strides Member Posts: 1
    First Comment
    #3

    Same thing here, Marleen.

  • Emma_1799
    Emma_1799 Member Posts: 1
    First Comment First Anniversary Photogenic
    #4

    Hi,

    We are having the same issue. A lot of emails arrive at Spam folder.

    Do you track openers and links?

  • Amit Sarda (AmitSarda.xyz)
    Amit Sarda (AmitSarda.xyz) Member Posts: 1,535
    First Anniversary First Answer 5 Up Votes 5 Likes
    #5

    You can track open and link clicks and include that in a summary email.

    This video shows how you can do it.


    https://youtu.be/YThige-w3Fk


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